Delivery
- We currently charge a standard rate of £3.95 for regular sized items and £6.95 for large items (such as target kits) for orders delivered within 'Zone 1' which covers most of the UK mainland. (See table below.) Deliveries outside of 'Zone 1' are subject to a surcharge as defined in the table below. If your delivery is outside of Zone 1 we will contact you to notify you of this surcharge before we despatch your order.
Zone | Postcodes | Surcharge |
|---|---|---|
| Zone 1 UK Mainland | All UK postcodes except those listed below. | No surcharge. |
| Zone 2 Scottish Highlands & Isle of Wight | IV3 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA20 to PA40, PH19 to PH40, PH50, PO30 to PO41. | £14.95 |
| Zone 3 UK Offshore | GY, HS, IM, IV41 to IV51, IV55 to IV56, KA27, KA28, KW15 to KW17, PA41 to PA49, PA60 to PA78, PH41 to PH44, ZE. | £40.95 |
| Zone 4 Northern Ireland | BT | £17.95 |
- Orders will be despatched according to the following schedule:
Order placed | Despatch day |
|---|---|
| Monday to Friday before 2pm | Despatched same day using 'Next Working Day' courier service or First Class Royal Mail. (Subject to stock.) |
| Monday to Friday after 2pm | Despatched next working day using 'Next Working Day' courier service or First Class Royal Mail. (Subject to stock.) |
| Saturday, Sunday or Bank Holiday | Despatched next working day using 'Next Working Day' delivery service or First Class Royal Mail. (Subject to stock.) |
- We will choose the delivery service depending on the weight, size and value of your order. Small items may be sent by First Class Royal Mail.
- If a product is out of stock or we have insufficient information to carry out your order, a member of Customer Services will contact you, explaining any delay or requesting further information.
- In the event that our courier can not deliver your parcel due to your unavailability, your parcel will be held at your local City Link depot awaiting your collection. Alternatively you may contact us to arrange a redelivery. In this event, a surcharge of £5.95 will be payable. If your parcel is not collected or redelivered within five days it will be returned to us. Your delivery charge will not be refunded and a surcharge of £12.95 will be payable. This is to cover the cost that we encur for our courier to return your parcel to us. If you require us to re-send your order our standard delivery charge will apply.
- We also deliver outside of the UK and review all overseas orders on an individual basis. Postage and packaging costs will vary for overseas orders depending on the weight of the shipment. Due to the nature of some of the products available on our website, not all overseas orders can be honoured. If you wish to place an order for delivery overseas, please call us on 0845 365 3474.
- We reserve the right to change our delivery pricing and policy at any time without notice. Any changes will be made available for the customer to view online, prior to completing an order.
- At holiday times (eg Christmas) we advertise our last shipping days in accordance with our couriers delivery schedule. Although we strive to ensure that all orders are delivered before the time stated we accept no responsibility for late deliveries caused by the actions of our courier. In the event that your order is not delivered within the time stated you may cancel your order and we will give you a full refund. Please leave plenty of time when ordering to avoid disappointment resulting from late delivery.
- Should you have any questions about our delivery policy, please contact us on 0845 365 3474.
